We aim to have orders ready to be dispatched within 24 hours of the order being placed. Please note that during busy periods this may not be possible. All delivery charges are clearly stated during the checkout process before you confirm your order. The delivery method used for each item will depend on the size of that item. We can deliver Worldwide.
We guarantee to refund most items of merchandise you are not completely happy with when you return it to us in excellent condition within 14 days of receipt. Any items that are not included within this policy are clearly marked. If you have any doubt as to whether an item is eligible to be returned, please contact our customer services department and they will be happy to confirm the refund policy on that item you are looking to purchase.
All tickets are strictly non-refundable. Occasionally, events are cancelled or postponed by the promoter for a variety of reasons. If an event is cancelled, please contact us for information on whether you are entitled to receive a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations.
South West Snooker Academy tickets all of it's events using e-tickets which are emailed to online ticket purchasers. If you have not received your e-tickets within 48 hours of booking, please contact us with your full name and reference number so we can resolve the problem.
All entry fees into tournaments at the South West Snooker Academy are strictly non-refundable.